These Terms & Conditions set out the rules that apply to the use of this website, showroom purchases, online orders and services provided by Paysages d’Orient.
Paysages d’Orient is a Persian rug gallery based in Brussels, Belgium. The gallery offers authentic hand-knotted Persian rugs, showroom visits, online enquiries, rug-related advice and related services. The company details, including the legal business name, registered address, VAT or company number and contact information, are provided on the website or may be requested by contacting us.
These Terms & Conditions apply to the use of the Paysages d’Orient website, to enquiries submitted through the website, and to purchases made online or directly through the showroom, unless otherwise agreed in writing. By using this website or placing an order, the client acknowledges having read and accepted these Terms & Conditions.
The rugs offered by Paysages d’Orient are hand-knotted pieces selected for their craftsmanship, origin, materials and artistic value. Each rug is unique and available in one single example, unless expressly stated otherwise. Product descriptions, photographs, dimensions and other information are provided with care.
However, slight variations in colour, texture, dimensions, fringes, pile direction and appearance may occur due to the artisanal nature of the rugs and the way they are viewed.
The colours of a rug may appear lighter or darker depending on the angle, the direction of the pile, the lighting conditions and the position from which the rug is viewed. This natural visual effect is part of the character of hand-knotted rugs and does not constitute a defect.
Photographs on the website are intended to represent the rugs as accurately as possible. However, colours may also vary depending on the screen, device or display settings used by the client. For a more accurate appreciation of colours, texture and light reflection, we recommend booking a private showroom visit or video consultation.
Prices are displayed in euros. Unless stated otherwise, prices include applicable taxes where required by law. Paysages d’Orient makes every effort to ensure that prices, product information and availability are accurate. In the event of an obvious error, technical issue or incorrect information, Paysages d’Orient reserves the right to correct the information and, where necessary, cancel or refuse an order.
Certain pieces may be available for online purchase, showroom viewing, enquiry or reservation only. For exceptional, delicate or high-value rugs, we recommend you to contact us before finalizing a purchase. An order is considered confirmed only once payment has been accepted and the client has received confirmation from our company or the relevant payment provider.
Online payments, when available, are processed through secure third-party payment providers. Paysages d’Orient does not store full payment card details. The available payment methods may vary depending on the order, the value of the rug and the selected delivery or pickup arrangement.
Clients are welcome to visit the showroom in Brussels to view selected pieces in person. Whenever possible in Belgium, Paysages d’Orient may offer clients the opportunity to try a rug in their own interior before final confirmation.
Any showroom trial, reservation or home presentation remains subject to availability, prior agreement and specific conditions communicated by Paysages d’Orient.
Delivery may be arranged depending on the size, value and destination of the rug. Delivery costs, delivery times and transport methods may vary depending on the selected piece and the level of care required (additional information is available on the Shipping page). Clients are encouraged to contact Paysages d’Orient before placing an order if they have specific delivery requirements.
Return and exchange requests are handled in accordance with applicable consumer protection rules and the conditions set out on the Returns & Exchange page. For online purchases made by consumers, the legal right of withdrawal may apply. In principle, consumers have 14 days from delivery to inform the seller that they wish to withdraw from the purchase. The returned item must be unused, clean, undamaged and returned in its original condition.
Consumers benefit from the legal guarantee of conformity applicable under Belgian and European consumer protection rules. This guarantee applies when a product is defective or does not correspond to what was agreed at the time of purchase.
The legal guarantee does not cover damage caused by normal use, improper handling, stains, odours, unsuitable cleaning, exposure to inappropriate conditions, or changes linked to the natural and artisanal character of the rug.
Hand-knotted rugs require appropriate care. Clients are encouraged to avoid harsh cleaning products, excessive moisture, prolonged direct sunlight and improper storage. Professional cleaning may be recommended depending on the material, age and condition of the rug. Paysages d’Orient may provide guidance or recommend suitable care solutions upon request. You can find more information about this topic on this page.
All content on this website, including images, text, design elements, layout, branding, logos and visual materials, belongs to Paysages d’Orient or its respective rights holders. No content from this website may be copied, reproduced, distributed, modified or used for commercial purposes without prior written permission.
Paysages d’Orient may process personal data when clients use the website, submit a contact form, place an order, request delivery, subscribe to communications or interact with the gallery. Personal data is handled in accordance with applicable data protection rules. More information about the collection, use, storage and rights relating to personal data is available in the Privacy Policy.
Paysages d’Orient makes every reasonable effort to provide accurate information and maintain the proper functioning of the website. However, the website may occasionally contain errors, interruptions or technical issues.
To the extent permitted by law, Paysages d’Orient shall not be liable for indirect damage, loss of opportunity or issues resulting from improper use of the website, incorrect information provided by the client, or circumstances beyond its reasonable control.
Paysages d’Orient may update these Terms & Conditions from time to time. The applicable version is the version published on the website at the time of the order or use of the service. Clients are encouraged to review this page periodically.
These Terms & Conditions are governed by Belgian law, unless mandatory consumer protection rules provide otherwise. In the event of a dispute, the parties will first try to find an amicable solution. If no amicable solution can be reached, the competent courts will be determined in accordance with applicable Belgian and European rules.
For any question regarding these Terms & Conditions, a product, an order, a delivery or a return, please contact Paysages d’Orient through the contact details provided on the website.
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